RETURNS &
REFUNDS.
Your satisfaction matters to us. Please review our return and refund guidelines before requesting a return.
RETURN & REFUND POLICY.
At Leather 101, we want you to feel confident in every purchase. The following policy explains our return eligibility, refund process, and exchange guidelines.
Return requests must be made within 30 days of purchase. After this period, we cannot offer a full refund or exchange.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.
A receipt or proof of purchase is required to complete a return.
Please do not send your purchase directly back to the manufacturer.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards.
- Items specifically identified as non-returnable.
- Products that do not meet our return eligibility conditions.
Partial Refunds
In certain circumstances, only partial refunds may be granted, including:
- Items that are not in their original condition.
- Items damaged or missing parts for reasons not caused by Leather 101.
- Items returned outside the stated return period, where an exception is approved.
Refund Process
Once your returned item is received and inspected, we will email you to confirm its receipt and notify you whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method. The time required for the refund to appear may depend on your payment provider.
Late or Missing Refunds
If you have not received your refund, first check your bank account. Then contact your card provider or bank, as processing times may vary.
If the refund is still missing, contact info@theleather101.com .
Sale Items
Only regularly priced items are eligible for refunds. Sale items are non-refundable, subject to applicable consumer rights.
Exchanges
We replace items if they are defective or damaged. If you need to request an exchange for the same item, email info@theleather101.com with your order details and a description of the issue.
Our team will provide the relevant return instructions.
Gifts
If an item was marked as a gift when purchased and shipped directly to you, an approved return may be issued as gift credit.
If the order was not marked as a gift, any approved refund will be returned to the original purchaser.
Return Shipping
Before sending any product back, please contact our team at info@theleather101.com to receive return instructions and the applicable shipping address.
Customers are responsible for paying return shipping costs. Shipping charges are non-refundable. Where applicable, return shipping costs may be deducted from an approved refund.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. Leather 101 cannot guarantee receipt of packages lost in transit.
WE'RE HERE TO HELP.
Have a question about a return, exchange, or refund? Contact our team with your order details and we'll guide you through the next steps.
CONTACT OUR TEAM →